Refund Policy

Your satisfaction is our priority

Refund Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible for a refund under the following conditions:

  • Items must be returned within 7 days of delivery
  • Products must be unused, unworn, and in their original packaging
  • All tags and labels must be attached
  • Proof of purchase (receipt or order confirmation) must be provided

Non-Refundable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Downloadable software or digital products
  • Personalized or custom-made items
  • Perishable goods
  • Intimate or sanitary products
  • Items marked as final sale

Refund Process

Once we receive your returned item, our team will inspect it and process your refund. Here's what to expect:

  • Inspection typically takes 2-3 business days after receipt
  • Approved refunds are processed within 5 business days
  • Refunds are issued to the original payment method
  • You will receive an email confirmation once your refund is processed
  • Please allow 5-10 business days for the refund to appear in your account

Important: We do not accept any returns / exchange unless there is some defect in the manufacturing, in which case the customer will have a choice to either receive a full refund of the amount from Shaanze within 5-7 business days or request for a new product which will take 4-10 days to dispatch. To avail this, the customer will have to send an unboxing video and a picture of the damaged product to contact@shaanze.in within 24 hours of delivery to be considered for refund/exchange. In case the customer opts for an exchange, the customer will not have to bear any shipping costs for return of the product or delivery of the new product.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including shipping costs.

Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

  • Check your bank account again
  • Contact your credit card company (it may take time before your refund is posted)
  • Contact your bank (processing times vary)
  • If you've done all of this and still have not received your refund, please contact us

Questions About Returns?

If you have any questions about our refund policy, please contact us at support@shaanze.com .